This one-hour video provides practical tips and strategies on how to use behaviour change techniques in your counselling sessions using the MOPTM approach. MOPTM stands for Motivation Over the Phone.
The approach utilizes evidence-based counselling strategies aimed at changing client behaviour and motivation levels. MOPTM was originally developed for EatRight Ontario (ERO), a nutrition contact centre, but its application can be transferred across different counselling settings, including face-to-face and over the telephone. This video recording will introduce you to the MOPTMapproach and accompanying ToolkitTM which you can purchase for additional support at the Dietitians of Canada Store https://www.dietitians.ca/Store/Product.aspx?skuid=525
This presentation is free for DC members and non-members. DC members can obtain a listing of all free presentations, by searching on the keyword free.
Christine Mehling, MSc, RD is currently working at DC as a contact centre specialist. She was team lead knowledge management at EatRight Ontario and led the behavior change committee at ERO in establishing the MOPTM approach at ERO.
Rita Barbieri, BA.Sc, RD was involved with establishing and implementing ERO’s unique MOPTM tele-counselling style.
Length: 1h 05min