This one-hour video provides practical tips and strategies on how to use behaviour change techniques in your counselling sessions using the MOPTM approach. MOPTM stands for Motivation Over the Phone.
The approach utilizes evidence-based counselling strategies aimed at changing client behaviour and motivation levels. MOP was originally developed for EatRight Ontario (ERO), a nutrition contact centre, but its application can be transferred across different counselling settings, including face-to-face and over the telephone. This video recording will introduce you to the MOP approach.
Along with this presentation, you can enhance your skills with the MOP Toolkit. The hands-on toolkit includes 11 techniques and skills including reflective listening, agenda setting and goal setting each with a set of verbal stems to help in the delivery of a client centred approach from the moment of introduction to the development of the care plan. You can purchase the toolkit here.
Date of presentation: April 30, 2018
- Christine Mehling, MSc, RD is currently working at DC as a contact centre specialist. She was team lead knowledge management at EatRight Ontario and led the behavior change committee at ERO in establishing the MOPTM approach at ERO.
- Rita Barbieri, BA.Sc, RD was involved with establishing and implementing ERO’s unique MOPTM tele-counselling style.
- Video presentation (65 minutes) with the presentation slides (pdf)
- Audio file (mp3 file)
Cost: $19.95 for members; $39.95 for non-members, $9.95 for students